International Customer Service Representative - Live Chat (Bali, On-Site)

Join Teleperformance, a global leader in customer experience management, and become part of our dynamic team in Bali! We are seeking passionate and customer-focused professionals to deliver exceptional live chat support to our international clients. In this role, you'll be the first point of contact for customers, ensuring their queries are resolved efficiently and effectively. This is a fantastic opportunity to grow your career in a vibrant and supportive environment.

As an International Customer Service Representative, you'll handle live chat interactions in multiple languages, providing top-notch customer service. You'll work with various tools and platforms, including LiveChat, Zendesk, and Salesforce, to manage customer inquiries and resolve issues promptly. This role offers a competitive salary and a range of benefits, including health insurance, performance bonuses, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through live chat interactions in multiple languages.
• Handle customer inquiries, complaints, and requests efficiently and effectively.
• Use LiveChat, Zendesk, and Salesforce to manage and track customer interactions.
• Resolve customer issues to their satisfaction, ensuring high customer retention rates.
• Maintain accurate records of all customer interactions and updates.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in team meetings and training sessions to improve skills and knowledge.
• Contribute to the team's goals and objectives, helping to drive overall performance.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proficient in English and at least one other language (e.g., French, Spanish, German).
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with LiveChat, Zendesk, and Salesforce is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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