Customer Support Executive (Part-Time, 3-Day Work Week)

Are you passionate about delivering exceptional customer service and thriving in a dynamic environment? All That Jazz Dance Academy is seeking a motivated Customer Support Executive to join our team on a part-time basis (3-day work week). In this role, you will be the first point of contact for our students and parents, ensuring their needs are met with professionalism and enthusiasm. Located in the vibrant city of Canggu, you'll be part of a creative and supportive community.

As a Customer Support Executive at All That Jazz Dance Academy, you will handle inquiries, resolve issues, and provide exceptional service to our diverse clientele. Using tools like Zendesk and Slack, you'll manage communications efficiently, ensuring a seamless experience for all our customers. This is a unique opportunity to grow within a company that values creativity and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolution of issues.
• Assist with the organization and management of dance class schedules, ensuring smooth operations and minimal disruptions.
• Provide excellent customer service, fostering positive relationships with students, parents, and other stakeholders.
• Collaborate with the marketing team to promote dance classes and workshops, enhancing our reach and engagement.
• Use CRM systems like Zendesk and Slack to track customer interactions and improve service quality.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in team meetings and contribute to the continuous improvement of customer service practices.
• Ensure compliance with all relevant laws and regulations, maintaining the highest standards of professionalism and ethics.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a dynamic or educational environment.
• Proficient in using CRM systems such as Zendesk and Slack.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Ability to work well under pressure and meet tight deadlines.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with dance or fitness industry is a plus.
• Valid driver's license and a reliable vehicle for transportation within the Canggu area.

🛠️ Keahlian

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