Customer Service Representative - Jakarta Raya

Are you passionate about delivering exceptional customer experiences? Par Excellence Search Consulting Inc is seeking a dynamic Customer Service Representative to join our fast-paced team in Jakarta Raya. In this role, you’ll be the voice of our company, handling customer inquiries, resolving issues, and ensuring every interaction leaves a lasting positive impression. Our company, based in the heart of Jakarta Raya, is known for our innovative approach and commitment to customer satisfaction. If you thrive in a challenging environment and are eager to grow, this is the perfect opportunity for you.

As a Customer Service Representative at Par Excellence Search Consulting Inc, you will be responsible for providing top-notch customer support through various channels such as phone, email, and live chat. You’ll need to be proactive, detail-oriented, and able to multitask efficiently. Our team is collaborative and supportive, fostering an environment where your ideas and contributions are valued.

We offer a competitive salary package, a comprehensive benefits program, and opportunities for professional development. Join us and be part of a team that is dedicated to excellence and customer-centric solutions.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide excellent customer service through phone, email, and live chat.
• Handle customer inquiries and resolve issues promptly and professionally.
• Use CRM software such as Salesforce or HubSpot to manage customer interactions and track support tickets.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Meet and exceed customer satisfaction and service level agreements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven ability to handle high-volume customer inquiries with a positive attitude.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong problem-solving and decision-making skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced, deadline-driven environment.
• Customer-centric mindset with a focus on delivering exceptional service.

🛠️ Keahlian

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