Junior Customer Support Officer - Bali

Join Maxima Machineries Inc. as a Junior Customer Support Officer in beautiful Bali! This is a unique opportunity to kickstart your career in customer relations while contributing to a dynamic and growing company. In this role, you will play a pivotal part in maintaining our customer relationships, handling inquiries, and ensuring our clients receive the support they need. With a focus on building trust and delivering exceptional service, you will be the face of our company, representing Maxima Machineries Inc. with professionalism and enthusiasm.

Maxima Machineries Inc. is a leading provider of industrial machinery and equipment, serving clients across various sectors. With a strong commitment to quality and customer satisfaction, we are dedicated to helping our clients achieve their business goals. Our team is passionate about innovation and excellence, and we provide a supportive and collaborative work environment. As a Junior Customer Support Officer, you will have the chance to learn from experienced professionals while making a meaningful impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Assist in resolving customer issues and complaints, ensuring a positive resolution.
• Document customer interactions and maintain accurate records using our CRM system.
• Collaborate with the sales and technical teams to provide comprehensive support to our clients.
• Stay updated on company products and services to provide informed assistance.
• Assist in training new hires and maintaining high service standards.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures, ensuring compliance and professionalism.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 1-2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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